Visualizing Exchanges in the Dashboard

1. Overview

With this new feature, you can now visualize exchanges directly in the WeSupply dashboard. This update makes it easier to track and manage different types of return flows — returns, exchanges, and replacements — without needing to sort through all requests in one view.

2. Why This Feature Is Useful

Previously, returns and exchanges were grouped together, making it harder to quickly identify which requests required additional steps, such as shipping a replacement item. By separating exchanges in the dashboard, you can:

• Gain clear visibility into how many exchanges are in progress.
• Streamline workflows by focusing on specific return types.
• Improve efficiency for customer service and operations teams.

This separation provides better insights into post-purchase activities and helps you take faster action on pending exchanges.

3. How to See Exchanges in the Dashboard

1. Log in to your WeSupply Admin Dashboard.
2. Navigate to the Returns panel.
3. Locate the Return Type filter button at the top of the panel.
4. Click on the Return Type button to open the filter options.
5. Select whether you want to see Returns, Exchanges, or Replacements.
   

Once selected, the dashboard will update to show only the type of requests you chose, giving you a clear, focused view.

4. Best Practices

• Use filters regularly: Switch between return types during daily reviews to ensure no requests are overlooked.
• Monitor exchange volume: Keep track of exchange requests separately to spot trends, such as common sizing issues.
• Combine with priorities: If you use priorities in your return logics, filtering exchanges can help you identify urgent cases faster.

 

5. Troubleshooting / FAQ

Q: Why don’t I see the Return Type button in my dashboard?
A: Make sure your account is updated to the latest version of the WeSupply dashboard. If the option still doesn’t appear, contact our support team.

Q: Can I view multiple return types at once?
A: No, the Return Type button allows you to view one type at a time for clarity. Switch between options to see different request types.

Q: Does this change how returns or exchanges are processed?
A: No, the feature only changes the way you visualize requests in the dashboard. The processing workflow remains the same.

✨ With this new feature, managing returns, exchanges, and replacements has never been easier, giving your team clearer insights and better control over post-purchase operations.