Customizing Shipment Notification Emails

Customizing shipment notification emails ensures your brand voice is consistent and your communication is clear. Whether you’re updating language for tone, clarity, or policy changes, WeSupply allows you to easily modify the content of automated shipment emails.

Why This Feature Matters

Shipment notifications play a key role in keeping customers informed about their deliveries. By customizing the wording, you can:

• Reflect your brand’s personality and values

• Provide more accurate shipping details or instructions

• Address customer concerns in a tone that matches your company style

Small adjustments to your messaging can improve clarity and create a more professional impression.

How to Edit the Wording in an Email Notification

To update the text content in any notification email:

1. Log in to your WeSupply account
2. Navigate to the Notification Settings
   Click on the + Add Notification button
   
3. Choose the Shipment Email Notification to Edit
   • Locate the notification email you want to customize
   • Click the pencil icon next to it to begin editing
     
4. Enable HTML Editing
   • In the editor window, click on the toggle to enable HTML code view
     
   • This will allow you to see and modify the underlying content of the email
5. Update the Text
   • Locate the section of the email you'd like to change
   • Edit the wording as needed directly in the HTML editor
6. Save Your Changes
   • Once you're done editing, click Publish to apply the updates
     
   • You can preview the email to confirm that everything looks correct

Tip: Always test your updated shipment notification to ensure formatting remains intact and the message is clear. If you need help with HTML formatting or message content, contact support.